Digital experience monitoring solutions collect user experience insights from the various applications the organization gives to its employees. It helps IT get a broader context of performance issues and remedy them.
Here are six use cases to help you better understand how end-user digital experience monitoring works:
1. Visibility – Essential For A Complete Monitoring Solution
Visibility is vital when it comes to experience monitoring. It helps IT teams understand how specific actions impact employee performance. It helps them avoid bottlenecks and identify patterns that can help them predict future failure. Visibility helps IT derive critical insights and make proactive decisions to solve latency and performance issues that impact user experience.
With metrics like TTFB, login time, lookup time, connect time, bandwidth, and response time; and real user metrics like CPU and memory usage, navigation time, experience score, and Wi-Fi strength, IT can truly understand the issues that impact the end-user, and in a way uncover the blind spots.
Visibility helps IT get a clear picture of the entire service delivery chain, helping them break this down into individual components; this allows operators and network architects to remove bottlenecks and improve user experience.
2. Network Monitoring and Diagnostics
IT outages are costly. Uptime Institute’s 2021 Global Data Survey (via Forbes) highlighted that more than 60% of respondents lost over $100,000 in downtime, about 15% of which lost over $1 million.
A Digital experience monitoring solution promotes a proactive approach, not a reactive one. A tool that practices proactive diagnosis helps IT detect internet or Saas outages before end-users start to complain.
Organizations institutionalizing this process within IT ensure that their network performs seamlessly across physical, hybrid, on-premise, software-defined, and virtualized network environments.
Additionally, enterprises have increased the number of applications to support remote workers. Monitoring these applications can become challenging without a user experience monitoring solution. IT teams require ways to view the app in real-time and use monitoring dashboards to track network problems.
HeadSpin’s DEM tool uses real user monitoring to provide accurate insights into your application’s performance. Detecting outages early can help you identify issues before they escalate.
3. Device Refresh Optimization
Working from home is soon becoming the new normal. Many organizations have already implemented work-from-home strategies. If you’re one of them, your IT team must prioritize device refresh optimization. While organizations provide employees with the latest technologies, it’s no surprise that these devices become outdated after a few years. Devices like mobiles, laptops, or even desktops can stop receiving updates, or their hardware can get outdated; this significantly impacts an employee’s productivity and the organization.
However, since individual workloads vary, knowing which device needs replacement can be challenging. An end-user enterprise monitoring solution can help organizations employees that need a device upgrade by generating endpoint telemetry data. Since DEM tools can help classify employee personas, you can get a better idea of the needs of each employee. For example, developers may need their devices updated more often than those employees working in a different business unit. Device refresh optimization improves employee satisfaction and boosts productivity.
4. Cloud Migration for Apps
Moving applications to the Cloud enables an organization to be more scalable, flexible, and secure while reducing maintenance costs. However, a challenge that comes with moving to the Cloud is identifying how IT can maintain its visibility into the user experience and continue to improve it.
Modern digital experience monitoring solutions like the one HeadSpin provides allow you to track digital experience across diverse delivery channels on real devices and carrier networks worldwide.
You can use the metrics to measure network, device, and end-to-end app KPIs, including streaming, machine-to-machine, custom-defined, and screenless user journey interactions specific to your app.
DEM tools help ensure a successful migration by providing you with enhanced visibility during the journey. It supports the metric collection and ensures that all changes improve the end-user experience.
5. Network Infrastructure Upgrades
To keep up with the times, organizations are constantly upgrading their networks. This upgrade in their network architecture increases workforce mobility and access to real-time information from the Cloud. Many organizations have moved away from traditional networks to SDN. Many others have adopted a hybrid cloud model. This new architecture can make it challenging to track end-user experience.
DEM solutions help IT teams and network engineers track, measure, and identify the outcome of your network upgrades. DEM solutions can help you verify and keep up to date with new SD-WAN policies instead of continuously monitoring dependent services. These solutions can also help enhance faster response times and network application delivery to help remote employees stay productive.
6. Work From Anywhere Troubleshooting
A report by Upwork reveals that by 2025, an estimated 36.2 million Americans will work remotely; this figure is an 87% increase from before the pandemic. These numbers indicate how work trends change and show the need for an effective DEM solution. The fact is that even employees working remotely or in a hybrid work environment require the right tools to perform well. With network fluctuations and issues with devices and no direct access to IT, it can be challenging to identify the source of the problems. Additionally, employees can work from different time zones, thus adding to the challenge.
DEM solutions help employees working from home to focus on their work, while IT can seamlessly work through any problems. Due to crowd-sourced analytics – which tracks employee experience scores from multiple locations – IT can easily and quickly diagnose under-performing apps; they can also localize the issue and identify if it’s affecting just one or many employees.
The HeadSpin platform helps you get crucial insights into the health and performance of your applications. Our extensive list of KPIs can help you track not just app functionalities but also audio, video, biometrics, and more. Lastly, it enables you to address code-level issues impacting your employees.