When was the last time you called your broadband provider? The latest figures suggest that over 6 million people currently pay up to 90% more than their original contract costs. You’re not alone if you didn’t query when the price skyrocketed after the first year.
The UK regulator Ofcom has launched two campaigns to help customers access better broadband deals. 2019 Boost Your Broadband helped customers find the best deals in their local area, while the In or Out campaign advised on how to get the best broadband deals depending on whether you were still tied into your original contract.
Here’s some advice on how to make sure you don’t miss out on the best broadband deals possible.
Check A Broadband Comparison Site
Using a broadband comparison site is the easiest way to help you find the best broadband deals. Search by your postcode to find the best possible rates for you in the local area. Local searches are far better than just a generic search for the best deals, as many services offer enhanced or better speed broadband in different locations. Many broadband comparison sites offer daily deals, or featured deals, so you can browse these over a few weeks to find the best offers for you.
Do A Broadband Speed Test
Even though you might be paying for what sounds like a great deal, if your service is continuously slow or down in your area, you may not be receiving the speed your contract outlines. Do a broadband speed test to make sure you’re getting what you paid for. Different areas receive better or worse coverage from each provider, so make sure you check your local area coverage for the supplier before purchasing a contract.
Check If You’re Out Of Contract
Seeing if you’re in or out of your original broadband contract will help you work out if you have any haggling power with your provider, and when you can look to switch to someone new. Checking your online or paper bill will help you determine when your contract is up. If it’s still unclear, give them a ring directly to make sure you know when your deal ends. Traditional agreements tend to be between 12 to 24 months, depending on the provider.
Talk To Your Provider Or Switch
When you’re coming to the last month of your contract, give your provider a call and see what offers they have. If you’ve never done this, you’re not alone – a 2019 broadband survey revealed that up to 45% of people never try to negotiate a better deal with their broadband supplier. If they can’t do you a better deal, you have enough time to switch contracts to a better offer.
With customers cottoning on to the extortionate price hikes after the end of their contract, now is an excellent time to negotiate with your broadband supplier. You might be pleasantly surprised by the deals for continuing to stay with them or benefit from a much better deal elsewhere.