How to Fix Netflix not Working on Roku?


Are you having trouble getting Netflix to work on your Roku device? There may be a specific explanation your Netflix app might not work, and there are plenty of simple fixes. While we can’t diagnose your problem, here’s everything we recommend when Netflix Not Working On Roku device. 

Common Problems with Roku

Here are some common problems generally occurs with Roku device. Let’s start with the common fixes and work toward more drastic measures.

Does Netflix need to be fixed?

Although rare, there is a chance that Netflix’s servers are down. This would mean that you can only do something other than wait for Netflix to fix its problems. However, you should make sure that this is the case.

Netflix has a status page that you can always check to make sure the Netflix servers are up and running. There are also plenty of third-party options.

Have you reached the limits of your devices?

Suppose you have shared your Netflix account with your family members or roommates. Keep in mind that there is a limit to the number of screens that can watch Netflix simultaneously. The number of devices that can stream changes simultaneously depending on your plan.

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Netflix’s basic plan only allows for one device, but that number can go up to two on the standard or four on the premium plan.

The only solution is to ask others to stop watching. Or you can upgrade your subscription if you have one of the lower ones.

Restart Roku

Sometimes the most direct answer is the right one. In this case, turn Roku off and on again. No really. Please turn off your streaming device, unplug it, and let it rest for about a minute. It allows Roku to soft reset – quit apps, and clear RAM. Now plug it back in and restart Roku. You shouldn’t have any issues with Netflix not working currently.

Check for updates

Another reason it might not be possible to get Netflix to work on your Roku device is if one of them needs an update. Some apps tend to perform significantly if you still need to update them. Your Roku should regularly check for updates whenever you turn it on. You can always check for them manually.

How to check for updates on Roku?

  1. Press the Home button.
  2. Go to Settings.
  3. Hit System.
  4. Select Software Update.
  5. Click Check.

It will check for both system and channel updates. However, you can also check for Netflix channel updates separately.

How to check Netflix channel updates?

  1. Press the Home button.
  2. Find Netflix in your channels and highlight it.
  3. Press the Star button.
  4. Select Check for updates.

Delete and re-download the Netflix app

The direct way to get Netflix back on your device is to delete and reinstall the app. Think of it as turning off and on again, but on the software side. Note that the process can be different depending on your device. Here are some common ways to remove Netflix.

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Remove from channel assembly:

  1. Press the Home button on your Roku controller.
  2. Find and open the Netflix channel.
  3. Press the Star button on the remote control to open the options menu.
  4. Select Remove channel and confirm when prompted.
  5. Remove from the Roku Channel Store:
  6. Press the Home button.
  7. Select Streaming Channels to open the store.
  8. Look for Netflix in the store menu and press OK.
  9. Select Remove channel and confirm when prompted.

Check your Roku device if it is connected to the Internet:

  1. Press the Home button.
  2. Select the Settings menu.
  3. Open the Network section and check the connection status of your Roku.
  4. Test the strength using the Check Connection button if you see a message that you are connected.

You may be utterly offline if your device is not connected to the Internet. Check other devices connected to your Wi-Fi to see if they are working correctly. Suppose they are not, go to the router and reboot it. There is usually a button to reboot, but you can also unplug your device, wait for a minute, and after that, plug it back in. If this doesn’t work, it’s time to contact your internet provider.

Also Read: If you are facing issues in using you Roku remote or need help in troubleshooting your issue for Roku device or Remote you can visit Remote For Roku Not Working.


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