The job of a product consultant is quite vast and includes many duties that they must perform to complete their tasks. A product consultant is anyone who helps their customers make an informed purchase by finding what they seek and completing the transaction by obtaining payment for the sales.
With the rapid saturation of digital technology across major industrial domains, the role of a product consultant has gained greater prominence. A product consultant is seen as someone who builds the success story of a product and a brand. Thus, this position must be occupied by someone who can drive actual results for a business with their skills and capability.
The job of a product consultant requires them to wear many hats at a time. To perform their job, they need to be a diplomat at times while at others, they have to be a director. Customer experience offers the most engaging business opportunity for content marketing and even more over video marketing and social marketing.
The thrilling proposition of the product consultancy industry garners the enthusiasm of many candidates, who wish to become the best product consultants. So with a bunch of consultants out there, how do businesses decide whom to hire?
Here are some quality skills that a product consultant should have, which can help you identify if they are worthy of being hired.
The Right Skills for a Product Consultant
Customer Service Skills
A product consultant must operate by centering the customers in the middle of their strategies. A large part of product consultancy drives its relevance by being responsive to customer demands and wants. If a business manifests running in the long run with an unbeaten streak, it must spearhead its targets by heeding the expectations of its customers.
To do this, every business needs a product consultant, who must be able to understand these wants and translate them for the business in terms of definite targets.
If the numbers are to be believed, a business stands to make another 700 million per 1 billion of investment in customer experience, in less than three years, according to SuperOffice.com. These facts illustrate the power of customer satisfaction that a business can derive with the right product consultant at hand.
A product consultant stands at the front line of customer satisfaction efforts. They are people who are required to engage with the customers regularly, to effect a sale and channel revenue for the business. To do this, they must have the right interpersonal skills to manage optimum relationships with customers.
A lot of customers look for friendly customer experience and are willing to shell out more money to get that. If you can create an experience for them that they are prepared to pay for, your business is set on the path to flourishing. A capable product consultant will ensure the delivery of this experience.
Today, a lot of businesses are competing in the market on the battleground of customer experience. To win in this league, human resources with quality skills need to be quick and grab a customer’s attention. Analytical skills can prove to be a game-changer for business, seeking to climb the ladder to a more extensive customer base.
A business must seek someone with relevant mathematical skills. Such a product consultant must be able to anticipate business terms with clear insight and be able to translate them in quantifiable numbers, which can be laid down in the form of targets.
Product consultancy is a job that demands patience and relentless effort from a person. A business might make a costly mistake by hiring someone who does not have the persistence to stay on the path of business goals.
With a lot of customers seeking an online knowledge base to make a purchase decision, a consultant is required to compete with digital prowess to culminate a transaction with the customer.
This calls for a clear manifestation of the fact that the competition is fierce, and the customer is well educated. A product consultant should be able to bear the weight of the fact and be able to make decisions that work out in favor of the business. A positive attitude can go a long way in enhancing a business’s number of customers and revenue inlay.
A product consultant must be a master of business terms and concepts. They can build their skills and knowledge in line with trading practices to understand the ultimate objective of any business – increasing sales. They must be able to translate the utility and benefits of a product to its customers.
To be able to do this, they must know a product inside and out, along with its characteristics and benefits. It has been found that a positive experience with a product will compel almost 72% of customers to share it with other potential buyers, according to SuperOffice.com. This highlights the importance of giving customers an exclusive experience that will encourage them to share with others.
A product consultant must be equipped with the knowledge to use multiple channels through which they can access customers. Their position entitles them to collaborate with several other professionals and design strategies with a target to service the customers.
By curating and communicating a long term road map of a business’s future product strategy, a consultant plays a vital role in adding value proposition to its mission.
Perhaps this is why a business seeks a multi-tasker for this role, someone who can pay attention to minute details and drive results under stressful conditions.
A product consultant must be a team player such that they can integrate their product strategy with the overall strategy of a business. With their passionate skills and desire to work in a product domain, they can prove to be an asset to a business, driving creative results every day.
A business must analogously seek a product consultant as they can help you get the best app developers to hire. Only the fittest candidates can prove to be of value to a business for this role.