The Significance of Telematics Provider Selection in Fleet Management

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When top publications like McKinsey get behind a type of new technology and urge fleet managers to ”drive value” from it, you know it’s here to stay. Such is the case with telematics, a system of transmitting data over long distances, often used to track vehicles and monitor driver behavior. 

Few modern fleet management operations can survive without telematics, but selecting the right provider is critical to unlocking its full potential. What do telematics solutions like Trackunit offer to make them so dependable for fleet managers? 

In this guide, we’ll discuss the significance of selecting the right telematics provider. 

Check out this article Trackunit has also written: Choosing Telematics: Why Providers Matter.

What does a telematics provider do for fleet managers?

Before you start shopping for telematics providers, it’s important to know what to expect. For that, you’ll need to understand the role a telematics provider plays in fleet management. 

Here’s what a telematics provider will do: 

  • Provide a telematics software solution: If you know the basics of telematics, you’ll be familiar with the hardware, software, and connectivity aspects of it. A provider will give you the software that makes it all work together.
  • Offer data management and analysis: A good telematics provider doesn’t simply provide software; it also provides features that help you manage the large amounts of data generated by your fleet. 
  • Ensure proper integration: When it comes to telematics, software and hardware must be properly integrated to work together seamlessly. A reliable telematics provider will help ensure this is the case.

What to look for in a telematics provider 

Now that you know the basics, let’s discuss factors to consider when choosing a telematics provider.

Installation process 

A telematics system usually involves sensors, cameras, and other parts. Will the provider install these, or will you have to do it yourself? 

Many providers offer installation services, which indicates their commitment to providing a complete solution. It’s better to opt for such providers. 

Software flexibility

As a large enterprise, you won’t be managing only one type of project. As such, the software you choose should be able to manage diverse fleets of off-road construction equipment. 

In this instance, flexibility means having a customizable dashboard tailored to your fleet’s goals and needs. The telematics system should also be scalable enough to manage small and large fleets.

Data privacy 

The data generated by a telematics system is sensitive and should be kept confidential. Make sure the provider you choose has proper data protection policies. In fact, this is one of the first things you should consider when weighing different providers to narrow down your options. 

Ask them about the steps they take for privacy. Which standards do they follow? Do they have any certifications that attest to their compliance with these standards? How do they handle data breaches, if any occur? Know all of this beforehand. 

Customer support 

You don’t want to be stuck with a problem with your telematics system at the worst possible time. When there’s no one to respond to your query on the other end in emergency situations, it can be incredibly frustrating.

Look for a provider with a comprehensive aftersale support system. Ideally, they should have 24/7 customer support. They should also offer different support channels, from phone to email and chat.

Testimonials and past performance 

Of course, you’ll want to choose a telematics provider with a proven track record. Look for testimonials from current or past customers. If they’re positive, it’s a sign you can trust the provider.

Check their websites and social media pages for reviews, too. If possible, ask the provider for references you can contact to get a firsthand account of their service. 

Takeaway

Selecting a telematics provider can make or break your experience with the technology itself. A reliable and well-versed provider will upscale your fleet management, while an unreliable one will make you doubt if telematics is even worth all the hype.

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